POS Nation

I caution anyone to buy from The Perfect POS. They are very unhelpful and condescending.

They do not help with any troubleshooting even in the first month, and you get bet that the software will stop working after the one month is up, at which point you will never be able to get anyone to answer you again. I bought directly from them, so it's not a third party problem. Their first system was so bad that I exchanged it, and the second one only worked for about 45 days before error messages began and the software wouldn't load again.

I called and waited on hold for 13 minutes just to finally get a voicemail and never get a call back 2 days in a row.

This company is a scam. Just look at their reviews on other large consumer sites.

i have been offer to have multiple location site check ,life inventory, and many lies more, now i have only 45 miserable days with them and we still with the same problems , no inventory is true, multiple location is a lie because we have to use teamview for that, also constants updates, if one computer is update the other one don't work, have been change the scanner in less than 1 month because is damage, the computers turn off by themself without no reason when we are working, many sales ans customer loss, i can say that i make than 3 calls a day to fix always something with this company . the wooooorst company for franchise.

If I could leave negative 5 stars, I would. This company is more sales than action.

I purchased 6 systems from them and was promised about 7 features that they now say arent even possible. Turns out that several of them are but they arent willing to follow through with their promises. If you are a small business with few products then this company might be good for you. Basically they promised a fully functional system that would be ready to go upon installation.

They came and install 1 of 6 and tried to get me to tell the leasing company that I had all the equipment and that I was satisfied. That one system was hardware and software but none of the data was in there as promised. Two weeks later they tell me that it is 100% later and scheduled to install 2 of 6. At this point I had been down in their office with several employees including tech and had confidence that they had finally gotten everything ready.

Knowing that I was 1 hour away, they called me and again asked me to call the lease company and say that I was satisfied. Again I said no and they got rude. The man threatened to take back the two he had installed and never come back if I didnt call the lease company. So I made the biggest mistake of my professional career and did it.

I called the lease company, told them that I had all the equipment and that I was satisfied. I find out the next day that they still didnt have the system ready for use and that the man had been bad mouthing me to my employees the whole time he was there. As soon as they got their money $20k+, they quit doing anything at all. I didn't receive the rest of the systems for a full year, mean while I am on the hook for $1000/mo.

Here we are, three years later, and I own $20k worth of decorations. The system is still not operational, only two were "installed" as they say and three are still sitting in a box brand new. My advice to any one looking into this company is this. If you have alot of different SKU's dont even bother unless you have professional training in computers.

And here is the big one. Get every little detail in the contract before you sign it. Do not believe anything they say unless you see it happen with your own eyes. They will tell you everything you want to hear and then drop you as soon as they have their money.

I could write 3 pages of things they promised and didnt come through on.

Get with your merchant processor and get your POS through them. They are designed for businesses of all types and are usually less than $75/mo.

Received equipment as ordered. Was told to send inventory & menu items to get downloaded in their system then we would be trained on operation and how to make changes.

Training date was set up then after their trainer got on the system with us we discovered that nothing had been downloaded to train with. By this time ( 2 months) we had new menus. We were informed to email the new menu's and they would be downloaded instead of the old menu's along with the inventory list. We emailed to two POS Nation employees.

2nd attempt at training took place in 2 weeks. Got on with trainer and new menu HAD NOT been downloaded but the old original one along with inventory. The trainer asked if we could reschedule the training for next week so they could get these items straightened out. I emailed the menu's again to three employees this time (two were the same two that all the original emails went to) The next week they called and asked if it was okay to reschedule the training for another date that they would get in touch with us to schedule.

They never have and emails and messages have gone unanswered.

The final contact with POS Nation was 3 months ago. I wish I had done more research before spending thousands on their system with no customer service or support.

I purchased the system for my restaurant on Amazon. Once I placed the order I received an email to contact the perfect pos for assistance.

They helped me with a set-up of my system as I'm not computer savvy. They remotely log into your computer and guide you through a set up. Then you have a year warranty for the hardware which is pretty good I think. Overall excellent service!

Their POS system works flawlessly. I had a 30 day trial to see if I'm satisfied with the system and the software. Thumbs up! POINT OF SALE SOLUTION FOR RESTAURANTS INCLUDES PC AMERICA RESTAURANT PRO EXPRESS - GOLD PRODUCT DETAILS Comes with ELO Touch Systems 15" all-in-one touch screen terminal (Windows 7), 80mm Epson thermal receipt printer, cash drawer, MSR (magnetic card reader), keyboard and mouse.

Features Restaurant Pro Express POS software (license included in price) and a 30 day money-back guarantee. 30 day return period on all of our bundles - shop with confidence Point Of Sale Solution For Restaurants Includes PC America Pos Software New ELO 15" All In One POS Touch Screen Terminal (Intel DC 2.41GHz - 2GB DDR3 - 320GB HDD) - WIN 7 Pro New 80mm Thermal Printer, New Cash Drawer,New MSR Card reader payment processing built inside the point-of-sale (POS) system - for free - Accepts all payment processors

I bought my ShopKeep POS system/peripherals through them. From the start, they didn't include a cable (mini USB charger ) to keep my iPad running.

Then told me I can get it anywhere (e.g. Best Buy) and brushed it off. The more major issues stem from their contract between my company and vantiv -- a merchant services company. I got hit up with nearly $300 in PCI Compliance fees that were either stated costing $0.00 on my contract, or never ever disclosed to me when revising my contract at the end of April 2016.

When seeking resolution, I have been given the runaround saying that this is a vantiv issue. vantiv meanwhile states that POS Nation is the "farmer" and that vantiv is the "tractor", The only solution that they have offered is cancellation of the contract without penalty -- without penalty except the nearly $300 that I am now out.

This company is terrible. There sales people know nothing and make promises they can't keep.

There support people don't know how to fix anything. They will spend hours on your system and just click click click trying things to see if it'll fix your problem. In most cases they have to call the manufactor of the software to fix it. Then they will tell you if you need anything else you have to pay the manufactor support to help.

They sold me a system at the tune of $5500 bucks and it wasn't even up to min specs to run the software.

They did replace it after arguing with them about 2 months. I wouldn't recommend buying anything from this company.

From day one this thing has been a headache. Had it nearly a month and we are still trying to make function nominally.

The customer support has been abysmal. The most recent adventure involves attempting to perform price changes on multiple items.

The POS doesn't perform as it should; goes into continuous loops, requiring re-booting.

A function that should take seconds results in hours of time wasted and when their customer service links up, it responds as it should, then when they get off Poof, it's a POJ again. They insinuate it must be user error.

I'd really like them to come take this poJ away.

This has been a horrible experience from the day or system was shipped! Now the clock on the system won't even work rendering this whole thing completely useless and now we even found out that half the things our Sales rep told us we would be able to do are completely impossible to do with what he sold us.

We just want our money back.

These people cannot possibly legally be selling things that don't work! Now cannot even get an email back from the sales rep!

Purchased a POS and the printer malfunctioned after a few months. Called to see how to get the 2 yr warranty honored and was told by Scott to *** Off since we haven't spent any money since then.

He's supposedly the manager. I simply just wanted to get the printer working so I don't think unnecessary foul language is called for due to me not spending any more money on items I don't need. Please be aware to all who are thinking of doing business with this company. This company is a complete scam.

The items they sell are old and faulty which I didn't care too much about since I already made the sale. That's my fault for not doing my due diligence. However, at least have the courtesy to fulfill the manufacturer warranty.

Also, there isn't a need to tell a customer to F Off in any circumstance especially when I'm just asking an innocent question. Stay Away!

The hardware was old -- really old. I can live with that. However the packaging was very sloppy and shoddy. Everything in the box was loose. The box itself was thin and flimsy and as a result crushed. The LCD screen was cracked and plastic pieces had broken off the CPU tower.

To make matters worse, they describe the product on amazon in this way, "All you do is turn on your POS system and its ready to work !!". The computer does not even have an operating system installed.

They refuse to return my emails and they don't answer their 800 number

The Perfect POS is not a reputable company.

Wrote a complain about POS Nation few weeks ago, just wanted to post a follow-up. After I posted I finally got ahold of someone at the company that explained that the company was going through a management change.

It must have worked, they really worked with us and solved the problems we had with them. About a week ago I received a phone call from POS Nation, to my surprise they read my posting on this site.

POS Nation apologized for what we went through. Hooray for them at www.posnation.com It takes guts when to say "Yes we were wrong."